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Taking the complexity out of running your clinic.

Founder

Sachin graduated from Pacific University with a bachelor’s in Economics, has an MBA from Drucker School of Management, and is inspired by the bond between pets and people. This is what drove him to create a strong regional group of animal hospitals serving Southern California. Sachin also enjoys interacting with veterinary students at Cal Poly, Pomona where he teaches Veterinary Economics and Hospital Management. He’s proud to bring the Pet Pit Stop platform from his hospitals to yours!

Built by veterinary professionals…

Our Mission

To help client animal hospitals better manage workplace stress, grow their client base, improve care, and address staffing issues through our Pet Pit Stop services.

Who Are We?

We’re an experienced team of veterinary, marketing, and customer service professionals committed serving you, your clients, and their pets! We’re experts in small animal workflow management and technology that leverage our people and platforms to help solve the biggest problems facing veterinary hospitals, groups, and end users. Pet Pit Stop only employs experienced veterinary professionals who are based in the United States.

We know your challenges and we’re ready to help!

Data Analytics, Virtual Labor, & Consulting

Our products and services are designed by hospital owners, managers, and doctors to make life better at work. We can help you grow business, reduce stress, and provide better care in your animal hospital!

Virtual Interface

Prescreened Exams

Records are ready for you ahead of time. Less writing and chasing down of medical records in the hospital. Complete histories. Client compliance is completed before they even walk in the door. Less time in exam rooms for you and your team and more time on the floor. Plus prescreened exams reduce no-shows. 95% of prescreened appointments show up for their exam.

Online Booking Technology

Communicate with your customers on their terms by offering online booking options, all as an extension of your hospital. Our veterinary professionals handle every request to ensure optimized scheduling and pet care. By reducing reliance on the phones, your staff can better focus on customers and pets in the hospital, with less multitasking and stress. Resulting in happier clients and ensuring pets come first.

Handling Customer Inquiries

Chat & text technology enables our veterinary professionals to answer customer inquiries in real-time. We can even view photos, book appointments, and always answer questions in-line with office protocol. By answering both simple and complex questions online, our veterinary professionals get your staff off of the phone and focused on the best customer and pet care in the hospital, while also reducing stress!

Telephone Call Center

Our phone call center offers veterinary professionals ready to provide your customers with outstanding service. We’re prepared to answer customer inquiries and book appointments seamlessly, all as an extension of your hospital. Staff call-offs and vacations are no longer a problem and your veterinary technicians can always stay focused on pets in the exam rooms, instead of the phones.

Doctor Production Model

Data Analytics

Doctors: Have more control of your time.

Maximize your income without working more hours. This is true work-life balance! Allow managers to optimize your support staff with the right number of veterinary technicians and most efficient schedule, while minimizing client interaction. This means smoother throughput and workflow and better pet care with less stress. Lastly, enjoy greater transparency in how you earn your money and spend your time.

Managers: Take your scheduling to the next level.

We supply data that provides managers with an objective view of current doctor production, as well as tools to help maximize productivity, workflow, staffing, and scheduling. Ultimately, this is your path to a better work environment for your doctors, staff, and you. These reports are a common tool for vets and managers to share as they work together toward their common goals.

Owners: Grow your business & attract more doctors.

Win the competition for new doctors, get better at negotiating salaries and workload, while also improving production of the doctors you already have by up to 20%. Refocus your managers on driving productivity, improving the work environment, and leading their teams. The result is more revenue, as well as better customer service and pet care.

Telephone Call Center

Our phone call center offers veterinary professionals ready to provide your customers with outstanding service. We’re prepared to answer customer inquiries and book appointments seamlessly, all as an extension of your hospital. Staff call-offs and vacations are no longer a problem and your veterinary technicians can always stay focused on pets in the exam rooms, instead of the phones.

Consulting & Education

Consulting

We consult hospitals in the areas of virtual labor solutions, data analytics, doctor/hospital productivity, and technology.

We help solve your biggest problems!

We help solve your biggest problems!

We help solve your biggest problems!

We help solve your biggest problems!

We help solve your biggest problems!

Over/Under Staffing | Inefficient Worklow | Hiring Veterinarians | Workplace Stress | Customer Friction | Staff Call offs | Scheduling Challenges

Over/Under Staffing | Inefficient Worklow | Hiring Veterinarians | Workplace Stress | Customer Friction | Staff Call offs | Scheduling Challenges

Over/Under Staffing | Inefficient Worklow | Hiring Veterinarians | Workplace Stress | Customer Friction | Staff Call offs | Scheduling Challenges

Over/Under Staffing | Inefficient Worklow | Hiring Veterinarians | Workplace Stress | Customer Friction | Staff Call offs | Scheduling Challenges

Over/Under Staffing | Inefficient Worklow | Hiring Veterinarians | Workplace Stress | Customer Friction | Staff Call offs | Scheduling Challenges

Pet Pit Stop Founder

“I created Pet pit Stop because I was facing the same challenges in my hospitals that you’re facing today!”

15 Years of Ownership Experience

Sachin offers 15 years of experience in buying, developing, building, and operating animal hospitals in the Southern California area. Over the years, Sachin has immersed himself in every aspect of the hospital business, becoming a true expert in matters of customer service, scheduling, finance, staffing, operations, and more.

Lessons & challenges on the road to success

Teacher, mentor, and innovator

Always looking for a better way to grow his practices, provide the best care, and change our industry for the better… Sachin has developed a wealth of knowledge. As a Veterinary Economics professor at Cal Poly and Continuing Education Speaker for the Veterinary Hospital Manager’s Association, Sachin enjoys his role as a teacher in the veterinary industry.

Passion for helping animal hospitals thrive

Through successes and failures, Sachin has learned that the key to progress is establishing the right work environment in his hospitals. Through this realization, Pet pit Stop was born! Pet Pit Stop enables Sachin to share the proven tools and tactics that helped him increase his group’s revenue by 53% in just 3 years.

Pet Pit Stop Founder

“I created Pet pit Stop because I was facing the same challenges in my hospitals that you’re facing today!”

Give us an idea of what you might be looking for and we’ll get back to you right away!

Some things to think about:

  • Managers: Would you like to take your scheduling to the next level?

  • Doctors: Would you like to have more control of your time?

  • Owners: Are you looking to grow your business and attract more doctors?

  • Besides the telephone, do you have other ways to communicate with clients?

  • Can your clients get their specific questions answered or even book an appointment without calling your office?

  • Do you have a strong online presence that is actively driving new clients to your practice?

  • Does heavy incoming call volume slow your staff down and stress them out?

  • Are you having trouble hiring veterinarians?

  • Is it difficult to hire, train, and retain reception staff?