Virtual Reception

We learn your software and scheduling and booking protocols. We help reduce missed calls. And we are always here to support you with call‑outs.

Texting/Instant Messaging

Direct Texts/Messages with Clients

  • Scheduling appointments, answering questions, providing patient updates, inputting communications with doctors and staff, medication refill requests etc.

Automation of messages, including but not limited to patient progress texts and appointment reminders

  • Inputting messages for doctors and triaging patients if patient updates are negative

App Management

Management of Software

  • Including but not limited to AllyDVM, EzyVet, PetDesk, etc.

Phone Calls

General Questions

  • Hours of operation
  • Locations/Directions to the hospital
  • Hospital policies and protocols
  • General pricing – To be provided by the hospital and updated regularly

Triaging

  • Determining the urgency of a pet’s condition and scheduling based on the needs of the patient

Appointment Scheduling

Booking Regular Exams via Phone Calls and Online Services

  • Wellness, Sick/Comprehensive Exams, Emergencies/Urgent Care, Surgeries, Rechecks and Post-Operative Follow-ups, Technician Appointments, Ultrasounds, etc.

Scheduling Boarding

Rescheduling Appointments

  • As needed by client, or hospital request

Management of Software

  • Including but not limited to EzVet, Cornerstone, Avimark, etc.